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Privacy Policy
At oFatoura, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Restaurant POS and Management System.
1. Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you use our service:
1.1 Restaurant Account Information
- Business name, address, and contact information
- Email address and phone number
- Payment and billing information
- Tax identification numbers
- Business registration documents
1.2 Staff and User Information
- Name, email address, and phone number
- Role and permission settings
- Login credentials and authentication data
- Activity logs and usage data
1.3 Customer Information
- Customer names and contact information (when provided)
- Order history and preferences
- Payment information (processed securely through third-party processors)
- Reservation details
1.4 Operational Data
- Menu items, prices, and descriptions
- Order and transaction data
- Table and reservation information
- Inventory and stock levels
- Analytics and performance metrics
1.5 Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Usage patterns and preferences
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To provide, maintain, and improve our platform and services
- Account Management: To create and manage your account, process payments, and handle subscriptions
- Order Processing: To process and manage orders, reservations, and transactions
- Communication: To send you important updates, notifications, and customer support responses
- Analytics: To generate reports, analyze usage patterns, and improve our services
- Security: To detect, prevent, and address security issues and fraudulent activity
- Legal Compliance: To comply with legal obligations and enforce our terms
- Marketing: To send promotional communications (with your consent, where required)
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing (Stripe, Razorpay, PayPal, etc.)
- Cloud hosting and infrastructure
- Email delivery and communication services
- Analytics and reporting tools
- Customer support services
These providers are contractually obligated to protect your information and use it only for specified purposes.
3.2 Legal Requirements
We may disclose information if required by law, court order, or government regulation, or to:
- Comply with legal processes
- Protect our rights and property
- Prevent fraud or security threats
- Protect the safety of users and the public
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
3.4 With Your Consent
We may share information with your explicit consent or at your direction.
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit (SSL/TLS) and at rest
- Secure authentication and access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection
- Restricted access to personal information
- Regular backups and disaster recovery procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records for legitimate purposes
When you delete your account, we will delete or anonymize your personal information, subject to legal retention requirements.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your information for certain purposes
- Restriction: Request restriction of processing in certain circumstances
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at support@asyncsolution.com. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Authenticate your identity
- Analyze usage patterns and improve our services
- Provide personalized content and features
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our service.
8. Third-Party Services
Our service integrates with third-party services, including:
- Payment processors (Stripe, Razorpay, PayPal, Paymob, etc.)
- Cloud hosting providers
- Analytics services
- Email delivery services
These services have their own privacy policies. We encourage you to review their policies to understand how they handle your information.
9. Children's Privacy
oFatoura is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:
- Notify you of material changes via email or platform notification
- Update the "Last updated" date at the top of this page
- Post the updated policy on our website
Your continued use of our service after changes constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: support@asyncsolution.com
Address: Syed Fayaz Group, Office 202, Al-Qurrum 29, Muscat, Sultanate of Oman
We will respond to your inquiry within 30 days.