@extends('layouts.policy')

@section('title', 'Refund Policy - oFatoura')
@section('description', 'Refund Policy for oFatoura Restaurant Management System')

@section('content')
<div class="py-12">
    <div class="max-w-4xl mx-auto px-4 sm:px-6 lg:px-8">
        <div class="bg-white dark:bg-gray-800 shadow-lg rounded-lg overflow-hidden">
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                <div class="prose dark:prose-invert max-w-none">
                    <p class="text-gray-600 dark:text-gray-300 mb-6">
                        <strong>Last updated:</strong> {{ now()->format('F j, Y') }}
                    </p>

                    <h1 class="text-3xl font-bold text-gray-900 dark:text-white mb-6">Refund Policy</h1>
                    <p class="text-gray-600 dark:text-gray-300 mb-6">
                        This Refund Policy outlines the terms and conditions under which refunds may be issued for oFatoura subscription services, features, and related products.
                    </p>

                    <h2 class="text-xl font-semibold text-gray-900 dark:text-white mt-8 mb-4">1. Trial Period</h2>
                    <p class="text-gray-600 dark:text-gray-300 mb-6">
                        oFatoura offers a free trial period for new customers:
                    </p>
                    <ul class="list-disc list-inside text-gray-600 dark:text-gray-300 mb-6 ml-4">
                        <li>The trial period typically lasts for one month (30 days) or as specified in your package</li>
                        <li>No charges are applied during the trial period</li>
                        <li>Full access to platform features is provided during the trial</li>
                        <li>You may cancel at any time during the trial without incurring any charges</li>
                        <li>If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan</li>
                    </ul>

                    <h2 class="text-xl font-semibold text-gray-900 dark:text-white mt-8 mb-4">2. Subscription Billing</h2>
                    <p class="text-gray-600 dark:text-gray-300 mb-6">
                        After the trial period, subscriptions are billed according to your selected plan:
                    </p>
                    <ul class="list-disc list-inside text-gray-600 dark:text-gray-300 mb-6 ml-4">
                        <li><strong>Monthly Subscriptions:</strong> Billed monthly on the same date each month</li>
                        <li><strong>Yearly Subscriptions:</strong> Billed annually on the subscription anniversary date</li>
                        <li>Subscriptions automatically renew unless cancelled</li>
                        <li>You will receive email notifications before each billing cycle</li>
                    </ul>

                    <h2 class="text-xl font-semibold text-gray-900 dark:text-white mt-8 mb-4">3. Refund Eligibility</h2>
                    <p class="text-gray-600 dark:text-gray-300 mb-6">
                        Refunds may be available under the following circumstances:
                    </p>

                    <h3 class="text-lg font-semibold text-gray-900 dark:text-white mt-6 mb-3">3.1 Monthly Subscriptions</h3>
                    <ul class="list-disc list-inside text-gray-600 dark:text-gray-300 mb-6 ml-4">
                        <li>Refund requests must be submitted within 7 days of the billing date</li>
                        <li>Refunds are not available for partial months of service</li>
                        <li>Refunds will be prorated based on unused days, if applicable</li>
                        <li>Processing fees may apply</li>
                    </ul>

                    <h3 class="text-lg font-semibold text-gray-900 dark:text-white mt-6 mb-3">3.2 Yearly Subscriptions</h3>
                    <ul class="list-disc list-inside text-gray-600 dark:text-gray-300 mb-6 ml-4">
                        <li>Refund requests must be submitted within 7 days of activation or renewal</li>
                        <li>After 7 days, yearly subscriptions are non-refundable</li>
                        <li>Refunds will be prorated based on unused months, if requested within the 7-day window</li>
                        <li>Processing fees may apply</li>
                    </ul>

                    <h3 class="text-lg font-semibold text-gray-900 dark:text-white mt-6 mb-3">3.3 One-Time Fees</h3>
                    <ul class="list-disc list-inside text-gray-600 dark:text-gray-300 mb-6 ml-4">
                        <li>One-time fees for customizations, installations, or special features are generally non-refundable</li>
                        <li>Exceptions may be made if the service was not delivered as promised</li>
                        <li>Refund requests for one-time fees must be submitted within 14 days of payment</li>
                    </ul>

                    <h2 class="text-xl font-semibold text-gray-900 dark:text-white mt-8 mb-4">4. Non-Refundable Items</h2>
                    <p class="text-gray-600 dark:text-gray-300 mb-6">
                        The following are not eligible for refunds:
                    </p>
                    <ul class="list-disc list-inside text-gray-600 dark:text-gray-300 mb-6 ml-4">
                        <li>Partial months of service for monthly subscriptions</li>
                        <li>Yearly subscriptions after the 7-day refund window</li>
                        <li>One-time customization and installation fees (except as noted above)</li>
                        <li>NFC product customization and installation fees</li>
                        <li>Third-party payment processing fees</li>
                        <li>Services that have been used extensively or for extended periods</li>
                    </ul>

                    <h2 class="text-xl font-semibold text-gray-900 dark:text-white mt-8 mb-4">5. How to Request a Refund</h2>
                    <p class="text-gray-600 dark:text-gray-300 mb-6">
                        To request a refund, please:
                    </p>
                    <ol class="list-decimal list-inside text-gray-600 dark:text-gray-300 mb-6 ml-4">
                        <li>Contact our support team at support@asyncsolution.com</li>
                        <li>Include your account information and subscription details</li>
                        <li>Provide a reason for the refund request</li>
                        <li>Include any relevant documentation or evidence</li>
                    </ol>
                    <p class="text-gray-600 dark:text-gray-300 mb-6">
                        We will review your request and respond within 5-7 business days.
                    </p>

                    <h2 class="text-xl font-semibold text-gray-900 dark:text-white mt-8 mb-4">6. Refund Processing</h2>
                    <p class="text-gray-600 dark:text-gray-300 mb-6">
                        If your refund is approved:
                    </p>
                    <ul class="list-disc list-inside text-gray-600 dark:text-gray-300 mb-6 ml-4">
                        <li>Refunds will be processed to the original payment method</li>
                        <li>Processing time is typically 5-10 business days</li>
                        <li>You will receive email confirmation once the refund is processed</li>
                        <li>Your account access will be terminated upon refund approval</li>
                        <li>You may export your data before account termination</li>
                    </ul>

                    <h2 class="text-xl font-semibold text-gray-900 dark:text-white mt-8 mb-4">7. Billing Disputes</h2>
                    <p class="text-gray-600 dark:text-gray-300 mb-6">
                        If you believe you were charged in error:
                    </p>
                    <ul class="list-disc list-inside text-gray-600 dark:text-gray-300 mb-6 ml-4">
                        <li>Contact us immediately at support@asyncsolution.com</li>
                        <li>Provide details of the charge and why you believe it is incorrect</li>
                        <li>We will investigate and respond within 7 days</li>
                        <li>If the charge is confirmed as an error, a full refund will be issued</li>
                    </ul>

                    <h2 class="text-xl font-semibold text-gray-900 dark:text-white mt-8 mb-4">8. Cancellation Policy</h2>
                    <p class="text-gray-600 dark:text-gray-300 mb-6">
                        You may cancel your subscription at any time:
                    </p>
                    <ul class="list-disc list-inside text-gray-600 dark:text-gray-300 mb-6 ml-4">
                        <li>Cancellation can be done through your account settings</li>
                        <li>Your subscription will remain active until the end of the current billing period</li>
                        <li>No refunds are provided for the remaining period after cancellation</li>
                        <li>You will continue to have access to all features until the subscription expires</li>
                        <li>You may reactivate your subscription at any time</li>
                    </ul>

                    <h2 class="text-xl font-semibold text-gray-900 dark:text-white mt-8 mb-4">9. Special Circumstances</h2>
                    <p class="text-gray-600 dark:text-gray-300 mb-6">
                        We may consider refunds in special circumstances, including:
                    </p>
                    <ul class="list-disc list-inside text-gray-600 dark:text-gray-300 mb-6 ml-4">
                        <li>Service outages or technical issues that significantly impact your ability to use the platform</li>
                        <li>Billing errors or duplicate charges</li>
                        <li>Unauthorized charges on your account</li>
                        <li>Failure to deliver promised features or services</li>
                    </ul>
                    <p class="text-gray-600 dark:text-gray-300 mb-6">
                        Each case will be evaluated individually, and refunds are not guaranteed.
                    </p>

                    <h2 class="text-xl font-semibold text-gray-900 dark:text-white mt-8 mb-4">10. Chargebacks</h2>
                    <p class="text-gray-600 dark:text-gray-300 mb-6">
                        If you initiate a chargeback with your payment provider:
                    </p>
                    <ul class="list-disc list-inside text-gray-600 dark:text-gray-300 mb-6 ml-4">
                        <li>Your account will be immediately suspended</li>
                        <li>We will investigate the chargeback claim</li>
                        <li>If the chargeback is found to be invalid, your account may be permanently terminated</li>
                        <li>We encourage you to contact us directly to resolve billing issues before initiating a chargeback</li>
                    </ul>

                    <h2 class="text-xl font-semibold text-gray-900 dark:text-white mt-8 mb-4">11. Changes to This Policy</h2>
                    <p class="text-gray-600 dark:text-gray-300 mb-6">
                        We reserve the right to modify this Refund Policy at any time. Changes will be:
                    </p>
                    <ul class="list-disc list-inside text-gray-600 dark:text-gray-300 mb-6 ml-4">
                        <li>Posted on this page with an updated "Last updated" date</li>
                        <li>Communicated to active subscribers via email for material changes</li>
                        <li>Effective immediately upon posting, unless otherwise stated</li>
                    </ul>

                    <h2 class="text-xl font-semibold text-gray-900 dark:text-white mt-8 mb-4">12. Contact Us</h2>
                    <p class="text-gray-600 dark:text-gray-300 mb-6">
                        If you have questions about this Refund Policy or need to request a refund, please contact us at:
                    </p>
                    <p class="text-gray-600 dark:text-gray-300 mb-6">
                        <strong>Email:</strong> support@asyncsolution.com<br>
                        <strong>Address:</strong> Syed Fayaz Group, Office 202, Al-Qurrum 29, Muscat, Sultanate of Oman
                    </p>
                    <p class="text-gray-600 dark:text-gray-300 mb-6">
                        We aim to respond to all refund requests within 5-7 business days.
                    </p>

                    <div class="bg-blue-50 dark:bg-blue-900/20 border border-blue-200 dark:border-blue-800 rounded-lg p-4 mt-8">
                        <p class="text-blue-800 dark:text-blue-200 text-sm">
                            <strong>Note:</strong> This refund policy is subject to change. We will notify users of any material changes via email or through our service platform.
                        </p>
                    </div>
                </div>
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@endsection