@extends('layouts.policy') @section('title', 'Terms of Service - oFatoura') @section('description', 'Terms of Service for oFatoura Restaurant Management System') @section('content')

Last updated: {{ now()->timezone(timezone())->format('F j, Y') }}

Terms of Service

Welcome to oFatoura, a comprehensive Restaurant POS and Management System that enables restaurants to manage their operations digitally. By accessing or using our service, you agree to be bound by the following terms and conditions.

1. Service Description

oFatoura is a Software-as-a-Service (SaaS) platform that provides restaurants with a complete digital management solution, including but not limited to:

  • QR Code-based digital menu viewing and ordering
  • Point of Sale (POS) system integration
  • Order management for dine-in, takeout, and delivery
  • Payment processing through multiple gateways
  • Table and reservation management
  • Kitchen Order Ticket (KOT) system
  • Staff and customer management
  • Menu and inventory management
  • Analytics and reporting
  • Multi-branch support
  • Waiter mobile application
  • Customer display systems

2. Account Registration and Eligibility

To use oFatoura, you must:

  • Be at least 18 years old or have the authority to bind your business
  • Provide accurate, current, and complete information during registration
  • Maintain and update your account information to keep it accurate
  • Maintain the security of your login credentials
  • Be responsible for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

3. Subscription Plans and Billing

oFatoura offers various subscription plans (monthly, yearly, and trial packages). By subscribing, you agree to:

  • Pay all fees associated with your selected subscription plan
  • Understand that subscriptions automatically renew unless cancelled
  • Accept that prices may change with 30 days' notice
  • Be responsible for any applicable taxes
  • Understand that additional features or customizations may incur extra fees

4. Trial Period

New customers may be eligible for a free trial period. During the trial:

  • You have full access to the platform's features
  • No charges apply during the trial period
  • At the end of the trial, your subscription will automatically convert to a paid plan unless cancelled
  • You may cancel at any time during the trial without charges

5. Acceptable Use Policy

You agree to use oFatoura only for lawful purposes and in accordance with these Terms. You agree NOT to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit any harmful, offensive, or illegal content
  • Attempt to gain unauthorized access to the system
  • Interfere with or disrupt the service or servers
  • Use automated systems to access the service without permission
  • Resell or redistribute the service without authorization
  • Reverse engineer or attempt to extract source code

6. Data and Content

You retain ownership of all data and content you upload to oFatoura. However:

  • You grant us a license to use, store, and process your data to provide the service
  • You are responsible for backing up your data
  • We implement security measures but cannot guarantee absolute security
  • You must comply with data protection laws applicable to your jurisdiction

7. Payment Processing

oFatoura integrates with third-party payment processors. When processing customer payments:

  • You are responsible for compliance with payment card industry standards
  • We are not liable for payment processing errors or disputes
  • Transaction fees may apply as per your payment gateway agreement
  • Refunds are subject to your refund policy and payment processor terms

8. Intellectual Property

The oFatoura platform, including its software, design, and content, is protected by intellectual property laws. You may not:

  • Copy, modify, or distribute the software without authorization
  • Remove or alter any proprietary notices
  • Use our trademarks or logos without permission

9. Service Availability and Modifications

We strive to maintain high service availability but:

  • We do not guarantee uninterrupted or error-free service
  • We may perform scheduled maintenance with advance notice
  • We reserve the right to modify, suspend, or discontinue features
  • We may update the platform to improve functionality and security

10. Termination

Either party may terminate this agreement:

  • You may cancel your subscription at any time through your account settings
  • We may suspend or terminate accounts that violate these terms
  • Upon termination, your access will be revoked
  • You may export your data before termination (subject to data retention policies)
  • No refunds are provided for fees already paid, except as required by law

11. Limitation of Liability

oFatoura acts as a technology platform provider. We are not responsible for:

  • Food quality, safety, or delivery services
  • Pricing decisions made by restaurants
  • Disputes between restaurants and their customers
  • Third-party service failures (payment processors, delivery services, etc.)
  • Indirect, incidental, or consequential damages

Our total liability is limited to the amount you paid in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold oFatoura harmless from any claims, damages, or expenses arising from:

  • Your use of the service
  • Your violation of these terms
  • Your violation of any third-party rights
  • Content you upload or transmit through the platform

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will:

  • Notify you of material changes via email or platform notification
  • Update the "Last updated" date at the top of this page
  • Your continued use after changes constitutes acceptance

14. Governing Law

These Terms are governed by the laws of Oman. Any disputes will be resolved in the courts of Oman.

15. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: support@asyncsolution.com
Address: Syed Fayaz Group, Office 202, Al-Qurrum 29, Muscat, Sultanate of Oman

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